At Studiorra, we are committed to providing high-quality Wix Studio templates and professional support to enhance your web design experience. As our products are digital and instantly accessible upon purchase, we maintain the following refund policy.

• Refunds are only granted if a purchased template does not function as described and our support team is unable to resolve the issue.

• Refunds are not provided for change of mind, personal dissatisfaction, or inability to use the template (e.g. lack of Wix Studio knowledge).

• As all products are digital and instantly accessible, they are non-refundable unless the issue meets our criteria below.

Refund requests must meet all of the following conditions:

​

• The template has a functional defect or does not work as described.

• The user has contacted Studiorra Support and provided the necessary details and screenshots of the issue.

• Our support team has been given reasonable time to troubleshoot and resolve the issue but was unable to fix it.

• The refund request is submitted within 30 days of the original purchase.

• Change of mind after purchase.

• Accidental purchases or failure to use the template.

• Lack of Wix Studio knowledge (Our courses and support can assist with this).

• Violations of our Terms & Conditions, including unauthorized reselling of templates.

To request a refund, email support@studiorra.com with the subject line "Refund Request – [Your Order Number]" and provide:

​

• Your Studiorra account email

• The template name and purchase date

• A detailed explanation of the issue and supporting screenshots

​

Refund requests are reviewed within 7 business days, and eligible refunds will be processed back to the original payment method within 7-14 business days.

As Studiorra is a registered commercial name under TradinGo SARL-S, Luxembourg, we comply with EU consumer protection laws. Digital products are exempt from the EU right of withdrawal once downloaded or accessed. However, we ensure fair refund policies within the limitations of digital goods.

As Studiorra sells digital products that are delivered instantly upon purchase, these are exempt from the EU right of withdrawal. However, we offer refunds for valid technical issues under the conditions outlined above.

By using Studiorra, you agree to the terms outlined in this Refund Policy. If you have any questions or concerns, please contact us at:

Email: support@studiorra.com
Website: https://www.studiorra.com