In short: if a template has a fault or does not work as described, tell us within 30 days of purchase. If we cannot fix it, we refund you in full. We do not refund for a change of mind.
1. When you can get a refund
You are entitled to a full refund when all of the following are true:
- The template has a fault, or does not work as described on its page.
- You contacted our support team and gave us the details we need to investigate, such as screenshots and a description of the problem.
- We were given a reasonable opportunity to fix the problem and could not.
- You made your request within 30 days of the purchase date.
The same applies to the All-Access Pass: if the pass does not work as described and we cannot resolve it, you can claim a full refund of your most recent yearly payment within 30 days of that payment.
2. When we do not refund
- You changed your mind, or decided you prefer a different design.
- You bought the wrong template or bought by accident. Contact us quickly and we will usually offer to swap it for another template of the same price.
- You are not familiar with Wix Studio. Our support team will help you get started.
- The problem is caused by changes you made, by third-party apps, or by your Wix plan.
- The licence was broken, for example by reselling or sharing a template.
3. Why there is no change-of-mind refund
Templates are digital content delivered the moment you pay, and a template cannot be returned once it has been installed. For that reason, and as permitted by EU consumer law, you agree at checkout to immediate delivery and acknowledge that the 14-day right of withdrawal ends once delivery begins. This policy does not affect your statutory rights where digital content is faulty or not as described.
4. How to request a refund
Email support@studiorra.com with the subject “Refund request” and include:
- The email address you ordered with.
- The template name and purchase date.
- A description of the problem, with screenshots or a link to the affected site.
We reply within 24 hours and aim to resolve or decide every request within 7 business days. Approved refunds go back to your original payment method. Your bank may take a further 5 to 10 business days to show it.
5. Cancelling the All-Access Pass
You can cancel renewal of the All-Access Pass at any time by emailing support@studiorra.com. Cancelling stops future charges. It does not refund the current year, and your access continues until that year ends.
6. Contact
Studiorra is operated by TradinGo SARL-S, 244 Rue de Luxembourg, L-8077 Bertrange, Luxembourg. Questions about this policy: support@studiorra.com. See also our Terms & Conditions.